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Terms of usage for SMS service users

Spider Communication Pvt Ltd based in ahmedabad (hereinafter referred to as Spider"), owner of the brand, logo and service provides a select group of Users ("User") with a enterprise messaging solution to send SMS to a large number of group members to their group, short code solutions, long code solutions, and bulk voice solutions (hereinafter referred to as "the service" or "this service"). This service is subject to the following terms and conditions.

You, the User of this service, understand that the service allows for you to be able to send messages to people in your group. You also understand that the intent of this service is to communicate only with people you know and not with whom you do not know and those who would not be interested in receiving messages from you.

You, the User of this service, confirm that you have read the provisions of the NDNC registry of TRAI and understand that the essence of this registry is to reduce or take away the incidence of SPAM for mobile Users. (For more details on NDNC, visit http://ndncregistry.gov.in).

You, the User of this service, confirm that the mobile phone numbers to whom messages will be sent using this service are authentic & belong to people you have personal, professional or business relationships with. You further confirm that you have not included in the list any number of any person(s) who is not known to you.

You, the User of this service, understand that in light of NDNC and the clauses laid out therein, sending of any unsolicited message could result in penalties being levied.

 

You, the User of this service, agree to use this service judiciously and without violating privacy of the people concerned. You also agree to comply with all necessary laws as may be applicable.

You, the User of the service, agree to bear all responsibility for the messages sent to your group by using this service. You agree to indemnify SPIDER against all complaints and claims arising out of violation of the NDNC provisions due to your acts.

You, the User of the service, understand the message length of SMS messages, will be measured as follows – Message length (upto) will be measured as per following method:
i.  160-characters 1 message
ii. 280-characters 2 messages
iii. 420-characters 3 messages
iv. 560-characters 4 messages
v. 700-characters 5 messages

You, the User of the service, understand and agree that it is your responsibility to consume the service within validity period offered to you, else the service will lapse after the validity period. In any case, maximum validity period of the service cannot exceed 1-year from the date of placing confirmed order against payment, after which the service will lapse.

You, the User of the service, understand and agree that refund claims will not be entertained under any circumstances by SPIDER.

You, the User of the service, understand and agree that delivery reports of messages sent through the service are dependent on data provided to SPIDER by mobile operators, which in turn is shared by SPIDER with you. If the mobile operator does not provide data on delivery reports to SPIDER , SPIDER will not be able to pass on the same to you.

You, the User of the service, agree to pay SPIDER any amount that maybe payable for using the service, in excess to what you are entitled to as per order placed with SPIDER.

You, the User of the service, agree and understand that Interconnect charges, if applicable in future or in retrospect on any Indian or supporting overseas network, shall be charged extra and adjusted in the prepaid amount by SPIDER.

SPIDER reserves the right to terminate your account at any time without notice or liability, if SPIDER determines that you have violated any of these terms and conditions.

SPIDER reserves the right to modify these policies at any time. Transmission of ALL SERVICES will be on Prepaid Basis and Payment not refundable.

Customer will wholly responsible for Transmitted SMS which are unlawful and prohibited by law.

We do not take any responsibility on the Materials / Market / Any type of facts of SMS Contains Which are transmitted from our server. We are transmitted the SMS only.

Neither party will be liable for failure to perform any of its obligations, which are beyond its reasonable control.

Transmission of ALL SERVICES will be on Prepaid Basis and Payment not refundable.

Subject to Ahmedabad Jurisdiction Only.

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